SUBSCRIPTIONS / POLICY

CANCELLATION AND PAYMENT HELP.

This policy applies to Yanko monthly subscriptions and 30-day access passes priced in HK$. It explains how to stop renewal and how to request review for an exceptional payment problem.

Cancel a monthly subscription

If you chose a monthly subscription, you can request cancellation at any time through your subscription account or billing control. Cancellation stops the next renewal and leaves access available through the end of the period already paid for. A 30-day access pass does not renew, so it does not require cancellation. If a cancellation control is temporarily unavailable, contact support from the subscription email before the renewal date.

Payment support

If you cannot use the service, were charged more than once, believe a payment was unauthorized, or have another exceptional payment problem, contact the published support address from the account email for manual review. Official support email: beyondempyrean@qqatt.com. Include the account email, plan name, payment date, amount, and a short explanation. Do not send a full card number, security code, password, or authentication token.

Processing and outcome

Support will confirm receipt, verify the payment record, and explain the outcome. An approved refund is sent through the original payment route where the payment provider supports it. Bank or card posting times are controlled by the payment provider and may take additional business days.

Cancellation and payment review

Cancellation stops a future renewal. It does not, by itself, reverse a completed payment or remove access immediately. A payment review request must be made separately through support.

Consumer rights

Nothing in this policy removes a non-waivable consumer right or a remedy required by applicable Hong Kong law. If a legal right gives you a longer or different remedy, that legal right takes priority over this operational policy.